WARNING: These products may contains nicotine derived from tobacco. Nicotine is an addictive chemical.

Phone: (540) 779-7727

THV Distribution, Inc

Help Center

FAQ

Requirements

What are the requirements to obtain a THV Distribution customer account?

Payment Methods

What Payment Methods Can I Use?

Order Placement

I ordered incorrectly, am I able to change an item in my order?

Can I cancel my order?

I received my package, but an item is missing/incorrect. Can you send me the correct product that I ordered?

My order was shipped to the wrong address, what happened?

Shipping & Handling

I just placed my order, when will it be shipped?

I did not receive a confirmation number, where is it?

I was sent a tracking number, but the order shows that it is still in pre-shipment. What is the status of my order?

Do you ship orders in discreet packaging?

Returns & Refunds

Do the items I purchase from your website include warranty?

What is the process if my product is found to be defective?

Can I return partial items on my entire order back?

Stock & Product Issues

How long does it take to restock items?

Can you stock a certain product for me?

Are batteries included with starter kits and box mods?